Privacy Policy
Effective Date: April 1, 2026
Overview
METROFLEET CAR & TRUCK RENTALS is committed to protecting the privacy of customers who rent vehicles or use our website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable Ontario privacy laws.
Information We Collect
We may collect the following personal information:
- Name, address, phone number, and email address
- Driver’s licence information and date of birth
- Payment and billing details
- Rental history, reservations, and vehicle usage data
- Insurance details and incident or accident records
How We Use Information
- Processing and managing vehicle rentals and reservations
- Verifying identity and rental eligibility
- Processing payments and security deposits
- Communicating rental-related updates
- Handling claims, disputes, or damage assessments
- Complying with legal, insurance, and regulatory requirements
GPS & Telematics Data
Some vehicles may include GPS or telematics systems collecting location, mileage, and diagnostic data.
- Vehicle recovery and theft prevention
- Fleet management and maintenance
- Accident investigation
- Rental agreement compliance
Location data is not used for continuous tracking and is accessed only when necessary.
Disclosure of Information
We do not sell personal information. We may share data with:
- Insurance providers
- Payment processors
- Law enforcement when required
- Service providers supporting operations
Data Security & Retention
We use reasonable safeguards to protect personal information from loss, misuse, or unauthorized access.
Data is retained only as long as required for legal, regulatory, and business purposes, then securely deleted.
Your Rights
You may request access to or correction of your personal information at any time, subject to legal limits.
Consent
By renting a vehicle or using our services, you consent to this Privacy Policy.
Contact Us
Privacy Officer: Navpreet Sidhu
Email: nsidhu@metroflleet.ca
Phone: 1-877-40-FLEET
Last Updated: April 1, 2026